We want you to love your jewelry, but if something isn’t right, here’s how returns and exchanges work:
🔁 Returns & Refunds
We accept returns within 14 days of the delivery date.
You can choose between:
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A refund to your bank account, or
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An exchange for another product (if available)
To request a return or exchange, please contact us via:
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📧 Email: [email protected]
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📲 Instagram DM: @miotelli.jwl
We'll guide you through the return steps and provide return authorization.
📦 Return Conditions
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Return shipping costs are the responsibility of the customer (except in cases where the issue is on our side).
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Items must be returned in new, unworn condition and in the original packaging.
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We do not accept returns for pieces that have been worn or damaged after delivery.
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Miotelli Jewellery reserves the right to refuse returns that do not meet these conditions.
💸 Refund Processing
Once we receive the returned package, the refund will be processed within 14 calendar days.